General conditions of sale
Preamble/Identity of the seller/Access to
professional and commercial rules (the
(if applicable)
The preamble recalls the objective of the general conditions of sale. It also allows
to remind you, where appropriate, that certain products on sale on the site are subject to
special conditions of sale. The preamble also allows you to know the
professional and commercial rules to which the seller intends to submit
if applicable.
These conditions include in particular the following information:
● The means of reproduction and archiving of these conditions
● Legal notices of the ZORVIANE website
● The general conditions of use of the ZORVIANE site
● The essential characteristics of the goods offered
● The different steps to follow to conclude the contract online
● Technical means of identifying and correcting errors made
when entering data
● Languages offered
● The terms of archiving and access to the contract
● The means of consulting the professional and commercial rules to which
the seller intends to submit
● Legal and contractual guarantees
● Delivery times, costs and terms
● Delivery tracking and costs of communication techniques to
distance
● The price
● Payment methods and security measures
● Details on how to exercise the right of withdrawal,
● The duration of the contract and validity of the price.
Last updated on 04/24/2025
ZORVIANE is a service offered by Lionel IDOHOU
Email: Contact@zorviane.com
It is previously specified that these conditions exclusively govern the
sales, via the ZORVIANE website
These conditions are addressed to a consumer who has full
legal capacity. These conditions apply to all orders that you
will pass by this site.
ZORVIANE is not the manufacturer of the goods for sale. The characteristics presented
(photos, descriptions, etc.) are taken from information provided by the supplier.
Nevertheless, ZORVIANE respects quality and manufacturing standards
current.
If the product and/or characteristics do not match the product received by the customer.
We invite you to visit our refund policy on the ZORVIANE website
These general conditions are presented in French.
Section 1 - The different steps to follow
for the conclusion of the online contract
● Order
On the Internet: https://Zorviane.com
You make your selection by browsing the pages of our site. Your selections are
added to your cart when you click "Add to Cart". At any time
When you browse our site, you can confirm your order by
clicking on “Payment”.
● Validation of the contract
When you click on "Payment", a confirmation message appears. It
summarizes all the selected products and options. On this page, you can
either update your basket by modifying quantities and/or deleting one or more
item(s), or continue by checking the box: “I accept the T&Cs” and “Payment
secure ".
You must check all the information in this order form
transmitted, and in particular all elements useful for delivery (delivery address,
digital code, telephones, etc.) The prior collection of the Internet user's identification details
(first name, last name, email address, bank details, etc.) facilitates the steps of
conclusion of the contract. The customer can therefore save his contact details by ticking the
“Save my details for next time” box.
If you do not need to modify the form and you want to continue your
order, you must click on “Continue to shipping method”.
To continue your order, you must finally click on “Continue to the
payment method” then “Place my order”.
After payment on our secure server (see ''payment''), an acknowledgment of receipt
is displayed. It confirms the registration of your order and informs you that a
A confirmation email will be sent to you as soon as possible.
In the event of a risk relating to product availability, we reserve the right to
refuse an order for the same product from a certain quantity (greater than
100).
● Technical means of identification and
error correction
You have the option to identify and correct your errors at any time.
made when entering your data. When you notice an error
after the conclusion of the contract, you must contact us.
Section 2 - Archiving and storage procedures
access to the contract
We will archive contracts, purchase orders and invoices on a
reliable and durable support.
You have the right to access these documents for orders of a
amount greater than or equal to €120.
Section 3 - Legal guarantees and
contractual
● Legal guarantees
In accordance with the legal provisions in force relating to the conformity of the property to the
contract, in matters of hidden defects (available in appendix 1 of these conditions),
We will refund, repair or exchange any product that appears to be
defective, damaged or damaged or not corresponding to your order.
We will also refund you the full return costs upon simple
presentation of supporting documents. (Photo, video, etc.)
If so, we invite you to read our Refund Policy.
● Responsibility
We do everything possible to satisfy you. We are responsible for the
proper execution of these general conditions. However, our responsibility does not
may be incurred due to a fortuitous event, a case of force majeure, or due to
unforeseeable and insurmountable failure of a third party to the contract or due to non-compliance of the
product to foreign legislation in the event of delivery to a country other than France.
Section 4 - Time limits, costs and terms of
delivery
● Delivery terms
We will deliver the products to the address indicated in the order form.
● Delivery time
We will deliver to you no later than the date indicated in the confirmation message from
your order. (17 to 21 working days)
In case of delay in delivery, we will inform you by email
as soon as possible and we will offer you a new date.
If the ordered product is unavailable, we will inform you as soon as possible.
as soon as possible. We will offer you a product of equivalent quality or price.
● Delivery costs
Delivery costs vary depending on the products.
● Delivery tracking
You can contact us by email for any questions regarding
your delivery.
However, we remind you that we offer you the service: “Notification of
command" that gives you real-time notifications regarding the status and
the progress of your order (On average, 1 notification every 2 days)
Section 5 - The Price
The prices of our products are indicated in euros including tax.
You should also check the possibilities of importing or using the products
that you order from us in the destination country.
Section 6 - Payment terms and conditions
means of securing
We only collect your payment at the time of shipment. So you can
freely cancel your order as long as it has not been handed over to our carrier
for shipping. As soon as your order is handed over for shipping, a message
electronically informs you that we are going to collect your payment.
However, it may sometimes happen that the payment is collected during the
conclusion of the contract.
● Payment methods
You have several payment methods to pay for your purchases on ZORVIANE
- Either by bank cards: Visa, MasterCard, American Express, other cards
blue:
Payment is made on the secure banking servers of our partners.
STRIPE. This means that no banking information about you is transmitted via
our site.
Payment by credit card is therefore perfectly secure; your order will be
thus recorded and validated upon acceptance of payment by the bank that you will have
chosen.
● Security
Payments via our site are subject to a security system. We have
adopted the Secure Socket Layer (SSL) protocol to encrypt card details
credit. To protect you against possible intrusion, we do not store
bank card numbers on our computer servers.
Section 7 - Satisfaction guaranteed or your money back: terms and conditions
exercise of the right of withdrawal
In accordance with legal provisions, within 14 days of receipt of
your product, you can exercise your right of withdrawal. You do not have to justify
reasons or to pay a penalty. With the exception of return costs, which remain your responsibility
charge, we will reimburse you the full amount paid at the latest within
30 days following your withdrawal. On our proposal, you can also
opt for another repayment method.
In accordance with legal provisions, the right of withdrawal cannot be exercised for
products made to order, according to the specific specifications of the
consumer or on audio, video or computer software recordings
unsealed by the customer
Section 6 - Contract duration and validity
of the price.
The products remain the full property of ZORVIANE until full payment has been received.
of the price by PayPal or Stripe.
Our price offers are only valid within the double limit of the validity period of
the relevant offer and available stocks.
Our offers of goods and prices are valid if they appear online on the site on the day of the
order
Section 7 - Applicable Law/Jurisdiction
competent
These conditions are subject to French law.
In the event of a dispute on the merits or form, the French courts will have sole jurisdiction.
competent.
Section 8 - Contact Us/Service
after-sales service
If you wish to contact us, our customer service is available at
the following address: Contact@zorviane.com
Section 9 - Personal Information
We collect your personal information to manage your orders and
monitoring our business relations.
In accordance with the Data Protection Act of 6 January 1978, you have a
right of access, deletion, rectification and opposition to personal data
about you. Simply write to us online at Customer Service, by
indicating your name, first name, email address, address and if possible your reference
customer. (See “Privacy Policy”)
Section 10 - Supplier Agreement &
Owner
a. The supplier and the owner of the online store are each designated by the
term "part" or both by the term "parties";
b. The supplier manufactures and supplies various products;
c. The online store owner operates one or more websites that facilitate
researching, purchasing and paying for various products from various suppliers;
d.The parties wish to establish a drop shipping cooperation, which is
a retail delivery method, in which the online store owner
does not keep goods in stock but directly transfers orders from the
end customer and shipping details to the supplier, who then ships the
goods directly to the end customer;
The owner of the online store will act, within the scope of his business
aforementioned, as an intermediary, facilitating the purchase and payment of the products of the
supplier by end customers. The supplier will ship these products directly to
the buyer. The owner of the online store will therefore not receive the products and
will therefore not import it, the owner of the online store only informing the
supplier of the purchase orders that have been made . In addition, the owner of the online store acts as a representative of the
end customers and will therefore be the main contact person for them: The
The online store owner will make the payment on behalf of the end customer and
will handle returns of products purchased on behalf of end customers.
Appendix 1: Provisions of the Code of
consumption concerning the legal guarantee
of conformity
Article L211-4
The seller is required to deliver goods that conform to the contract and is liable for any defects in
conformity existing at the time of issue.
It is also liable for defects in conformity resulting from the packaging, instructions
assembly or installation when this has been made his responsibility by the contract or has
was carried out under his responsibility.
Article L211-5
To comply with the contract, the property must:
1° Be suitable for the use usually expected of a similar good and, where applicable:
- correspond to the description given by the seller and possess the qualities that
this one presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the
public statements made by the seller, the producer or his representative,
particularly in advertising or labeling;
2° Or present the characteristics defined by mutual agreement by the parties or be
suitable for any special use sought by the buyer, brought to the attention of the
seller and that the latter accepted.
Article L211-6
The seller is not bound by public statements made by the producer or his
representative if it is established that he did not know them and was not legitimately in
able to know them.
Article L211-7
Defects of conformity which appear within six months from the
delivery of the property are presumed to exist at the time of delivery, unless proven
opposite.
The seller may challenge this presumption if it is not compatible with the
nature of the goods or the lack of conformity claimed.
Article L211-8
The buyer is entitled to demand that the goods conform to the contract. However, he cannot
challenge conformity by invoking a defect that he knew or could not ignore
when he has contracted. The same applies when the defect has its origin in the materials
which he himself provided.
Article L211-9
In the event of a lack of conformity, the buyer chooses between repair and replacement
good.
However, the seller may not proceed according to the buyer's choice if this choice
entails a cost that is clearly disproportionate to the other option, taking into account
taking into account the value of the property or the extent of the defect. He is then required to proceed, unless
impossibility, depending on the method not chosen by the buyer.
Article L211-10
If repair and replacement of the goods are impossible, the buyer may return the
good and have the price refunded or keep the good and have part of the price refunded.
The same faculty is open to him:
1° If the solution requested, proposed or agreed upon in application of Article L. 211-9 does not
can be implemented within one month following the buyer's claim;
2° Or if this solution cannot be implemented without major inconvenience for the latter, taking into account
of the nature of the property and the use it seeks.
The sale cannot, however, be terminated if the lack of conformity is
minor.
Article L211-11
The application of the provisions of Articles L. 211-9 and L. 211-10 takes place without any cost
for the buyer.
These same provisions do not prevent the allocation of damages.
Article L211-12
The action resulting from the lack of conformity is prescribed by two years from the
delivery of the property.
Article L211-13
The provisions of this section do not deprive the buyer of the right to exercise
the action resulting from latent defects as it results from articles 1641 to 1649 of the
civil code or any other action of a contractual or extra-contractual nature which is
recognized by law.
Article L211-14
The recourse action may be exercised by the final seller against the sellers or
successive intermediaries and the producer of the tangible personal property, according to the principles
of the civil code.
Appendix 2: Provisions of the Civil Code
regarding the warranty against defects
hidden
Article 1641
The seller is bound by the guarantee for hidden defects in the item sold which
make it unfit for the use for which it is intended, or which so diminish this use
that the buyer would not have acquired it, or would have given only a lower price, if he had
had known.
Article 1642
The seller is not liable for apparent defects of which the buyer has been able to be convinced
himself.
Article 1642-1
The seller of a building to be constructed cannot be discharged, neither before receipt of the
works, nor before the expiry of a period of one month after taking possession by
the purchaser, construction defects or lack of conformity then apparent.
There will be no reason to terminate the contract or reduce the price if the seller undertakes to
fix.
Article 1643
He is liable for hidden defects, even if he was not aware of them, unless, in
In this case, he has stipulated that he will not be obliged to provide any guarantee.
Article 1644
In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and
to have the price returned, or to keep the item and have part of the price returned, such
that it will be arbitrated by experts.
Article 1645
If the seller knew of the defects in the item, he is required, in addition to the restitution of the price
that he received from it, of all damages and interest towards the buyer.
Article 1646
If the seller was unaware of the defects in the item, he will only be required to return the price, and
reimburse the purchaser for the costs incurred by the sale.
Article 1646-1
The seller of a building to be constructed is required, from the date of acceptance of the works,
obligations which architects, contractors and other persons linked to the project owner by a work rental contract are themselves bound by
of articles 1792, 1792-1, 1792-2 and 1792-3 of this code.
These guarantees benefit the successive owners of the building.
There will be no reason to cancel the sale or reduce the price if the seller undertakes
to repair the damages defined in Articles 1792, 1792-1 and 1792-2 of this Code and
to assume the guarantee provided for in Article 1792-3.
Article 1647
If the thing which had defects perished as a result of its bad quality, the loss is for
the seller, who will be liable to the buyer for the restitution of the price and for other
compensation explained in the two previous articles.
But the loss incurred by fortuitous event will be for the account of the buyer.
Article 1648
The action resulting from latent defects must be brought by the purchaser within a time limit
two years from the discovery of the defect.
In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure,
within one year following the date on which the seller can be discharged from defects or
apparent defects of conformity.
Article 1649
It does not take place in sales made by judicial authority.