Return policy
Preamble :
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as
you received it. It should also preferably be in the original packaging.
The above stated admission will be different if your item is defective or
damaged upon receipt of the package, in this case, please follow the procedure described
in the section concerning exchanges (below)
Section 1 - Refunds (if applicable) :
Once your return is received and inspected, we will send you an email to notify you
that we have received your returned item. We will also notify you of
the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will be issued.
automatically applied to your credit card or original payment method,
within a certain time frame.
Section 2 - Late or late refunds
missing (if applicable):
If you haven't received a refund yet, check your account again
banking.
Then contact your credit card company, it may take some time
time before your refund is officially posted.
Then contact your bank. There is often some processing time before a
refund is not posted.
If you've done all of this and you still have not received your refund,
Please contact us at Contact@zorviane.com
Section 3 - Sale Items (if applicable):
Only regular priced items may be refunded, unfortunately items
on sale cannot be refunded.
Section 4 - Exchange (if applicable):
We only replace items if they are defective and/or damaged. If you
need to exchange it for the same item, email us at:
Contact@zorviane.com
In this email, we invite you to attach the order number (or a
copy of the invoice) and proof (a photo or video of the defective items
and/or damaged) and send your item to the address indicated on the packaging of
your package.
Section 5 - Delivery:
To return your product, you must send us an email: Contact@zorviane.com
Customer address
You will be responsible for paying your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a
refund, return shipping costs will be deducted from your refund.
Depending on where you live, the time it may take for the exchanged product to reach you
delivery time may vary. (24 to 37 business days)
If you are shipping an item over €75, you should consider using a service
trackable shipping or purchase shipping insurance. We do not guarantee
not that we will receive your returned item.